Cancellation and Refund Policy

Effective Date: April 23, 2026

Please read our cancellation and refund conditions carefully.

This policy governs the cancellation and refund conditions for services provided on the Setlo Platform. By using our services, you acknowledge and agree to these terms.

CANCELLATION

Users have the flexibility to discontinue the process at any stage prior to finalization.

  • •Users may discontinue use of the Platform at any stage prior to completion
  • •No fees shall be charged unless services are successfully completed

REFUND POLICY

Fees are strictly success-based and are charged only upon completion.

  • •Fees are charged only upon successful completion of services
  • •Once completed and confirmed, services are deemed fully rendered
  • •No refunds shall be issued after successful completion under any circumstances, except as expressly stated in the Exceptions section

EXCEPTIONS

Refunds may be considered under specific technical or administrative errors.

  • •Verified technical failure or malfunction attributable to Setlo
  • •Duplicate or erroneous billing or charges
  • •Unauthorized transactions, subject to investigation

NO PARTIAL REFUNDS & FINAL AUTHORITY

Important conditions regarding partial completions and final decisions.

  • •No partial refunds for partially completed processes
  • •No partial refunds for user-initiated discontinuation after confirmation
  • •No partial refunds for delays or non-participation by other users
  • •All refund decisions shall be at the sole discretion of Setlo

LIMITATION OF LIABILITY

To the maximum extent permitted by law:

  • •Setlo shall not be liable for any indirect, incidental, or consequential damages
  • •Setlo shall not be liable for losses arising from User disputes
  • •Setlo shall not be liable for outcomes dependent on third-party actions
  • •Setlo shall not be liable for errors resulting from inaccurate User data
  • •Total liability, if any, shall be limited to the amount paid by the User for the specific service

INDEMNIFICATION

Users agree to indemnify and hold harmless Setlo from any claims, damages, liabilities, or expenses arising from:

  • •Breach of these Terms
  • •Misuse of the Platform
  • •Violation of applicable laws

TERMINATION

We reserve the right to suspend or terminate access:

  • •For violation of these Terms
  • •For suspected fraudulent activity
  • •For system abuse

INTELLECTUAL PROPERTY

All content, systems, and materials on the Platform are the exclusive property of Setlo.

  • •Unauthorized use is strictly prohibited

GOVERNING LAW AND JURISDICTION

These Terms shall be governed by the laws of India.

  • •Courts located in Bengaluru shall have exclusive jurisdiction

FORCE MAJEURE

Setlo shall not be liable for failure to perform due to events beyond reasonable control, including:

  • •Natural disasters
  • •Network failures
  • •Government actions

MODIFICATIONS

We reserve the right to update these Terms at any time.

  • •Continued use constitutes acceptance

For any queries regarding refunds or cancellations, please contact:

info@setlo.in